Just purchased my second, but my family s fourth vehicle from Universal Hyundai. Sales process can take a little while going back and forth, but I always end up leaving 100% sure I got the best price I could get. This time I was working with Alexis Ramos, he did a great job helping me pick out which trim level I wanted, and I definitely felt like he was on my side to get the right price. Super happy with my new Sonata and the sales team at Universal!
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Carlos Castro helped me get the best deal on my 2020 Kona! I love the car and the service I received. He listened to my needs and helped me find the car that was right for me and my budget. Everyone should go check out universal Hyundai and ask for Carlos Castro. He was very patient and helpful! Thank you Carlos
Mr. Johnathan was great with us very knowledgeable about everything he helped us with us. Loved how he made us feel comfortable and not forcing nothing upon us. Great job will be referring friends and family to him.
Made an appointment online about 2 weeks ago and got a confirmation text, showed up and advisor said they didn t have any appointments for us and the text wasn t a confirmation then we scheduled another appointment to do a diagnostic test on the car for this weekend and received a call back saying that they were too busy to do it that day and the next available time they had to actually do it is a month from now. Gladly taking my business elsewhere.
I would leave zero stars if I could. My friend saw a 2019 Hyundai Elantra on the Universal Hyundai website for 12k that she was highly interested in. She called yesterday at around 3:00 and confirmed availability of the car and was told to come in at 5:00 to check it out. When she arrived, she was told that the car sold the night before, even though she called ahead of time to confirm availability. Anthony, our salesman, tried to put her into a more expensive car. I just feel that they tried to do a bait and switch tactic on us here, and it s leaving a bad taste in mouth with this dealership and they Hyundai name. My friend, along with everyone else during this time, has been through a lot and had no reason to be treated like this. No one deserves to be treated like this. We were very disappointed in our experience, and are considering disregarding Hyundai entirely from our car search. We have since been contacted by Anthony, but we are tired of hearing excuses For what happens, instead of how they are going to make this situation right for my friend.
I visited earlier today and had a spectacular experience thanks to Jason, who helped me out primarily, and the rest of the team there, who supported Jason's service. I'm grateful to have been helped through the car buying process by someone so friendly and relatable. Thanks Jason! Thanks Universal Hyundai!
Honestly not sure how this place has so many positive reviews. They really do not care about you after they make their sale. can you believe that while i was waiting for my mother to get quoted for insurance, my salesman Carlos said to me "please hurry i have other customers"??? not to mention whoever was scheduled on Thursday April 1st to answer calls to finance and the service dep. hung up on me LITERALLY 13 times. i kept calling back because i needed some questions answered and whenever she transferred me, they hung up. i would call back and explain the situation to them again and they would then again send me to be transferred and hung up on. and after about 10 calls, the lady answering calls started ignoring me too!!?? As if im the annoying one. then when i finally got to the person i was supposed to be speaking with, hector never called me back. Really awful experience, if you value customer service and to be treated decently after a sale, please go somewhere else.
My salesman was Nick Gomez. I had just moved here at the start of February 2021 from New Jersey. I was looking to purchase a car and my girlfriend had purchased hers here about a year ago. So we went to see if we could find a car that worked for me. I needed a car that was good for mileage because I drive alot, and wanted used as well, since I drive so much. I was looking to only see the Prius, but he recommended a used Sonata as well. Which was really nice, but neither car did it for me. Nick was very patient and answered each question. We got lucky and saw a Veloster before we left. Nick pulled up by it and I saw it earlier online. I've always loved the style of the veloster. So immediately I was drawn. I fell in love with the car, and the next day drove it home. The manager of Finance Robert Redford was phenomenal and very helpful and clear with all the details. I am a very happy customer and would recommend this dealership because of my experience with Nick Gomez and the Robert Redford.
I hope to get my next Veloster with Nick when my time with this one runs up. Im officially hooked.
Thank you Alexis And Ramces for helping me find the perfect vehicle in my budget. Thank you ll for your honesty and respect. Not to many dealerships like Universal Hyundai !
I had the best and easiest experience with Jason and Frankie. They was wonderful and professional. My car buying experience was probably the best I have ever had. I brought my 5 year old and they was great and patient with her. I would recommend buying a car here. I recieved a great deal I am extremely happy!
Carlos De jesus was very helpful! Had a lot of questions regarding the new 2021 Sonata N line and he was able to answer all of them. Was not able to get a car just yet BUT will recommend him to anyone. Thank you so much for your help!
UPDATE!!! I finally got connected with General Manager Behlen after a couple emails he corrected the situation by paying the last payment. I appreciate him doing that. / I leased my first G80 in 2017 from Universal Hyundai with now issues. On December 15 2017 went into another lease with offers from both salesperson Valerie as well Genesis Finance to take over the last few payments. My experience this time was less than idea but I still fell I ended up with a good deal. 1 year later I receive a letter that the last payment was never made and I owed. Genesis Finance says call the finance manager at the dealership. After providing all my proof I have just been told we have no record of that on that deal and to call Genesis Finance. What I thought was a decent dealership is really does not care once you are out the door. Buyer Beware!!!
Raul was amazing with my wife and me. He was extremely helpful and took his time with us to explain even the smallest question we had. His manager hector was also extremely helpful and would gladly do business with of them again. Would highly recommend them to anyone. Thank you again for all the help and helping my wife and I feel as ease about making the decision to get a new car. Thank you!
I cannot recommend this dealership, based on my experience.
Was referred to by Costco, so went with intention of purchasing. First the car shown, had seats that reeked (like a strong acidic cabbage smell), a known 2020 issue with certain Hyundais. The salesperson refused to admit he could smell it (!!) - even though later admitting there was a Hyundai TSM on this. OK, so what is best deal on this stinky car? Get this: $8000 *over* the window sticker price (!!) for "you know, pin stripes and such", with 6% financing, when Hyundai was offering 1.9% (and I have the FICO score to qualify for it), and an $800 dealer fee (more pin striping?)
Just a another example of why so many people are fed up with buying a new vehicle through traditional dealerships.
the best place to buy, like the advertisement, fall in love of my vehicle, i am really enjoying it. Would recommend Frankie for his professionalism, product knowledge and huge patience. i must recognize not an easy customer lol but at the end he took care of me.
An excellent service culture that you can feel the moment you meet the Universal team. Especially Pablo, Frankie and Rachel. I've purchased many cars in my life and what I experienced on one of the busiest days of the year was wonderful. I was impressed with their trust/integrity while going above and beyond the call of duty throughout the entire process.
Great place with better people. Miguel and Hector really pulled it through when it came to my car and I would strongly recommend you speak with them to get real deals!
Called the dealership and asked if a truck was still available as we were coming from 2 1/2 hrs way. They said it was and they'd hold it. When we got here it was being sold to someone else. Devastated and angry, besides being out a whole day and money. This place is a joke. Take your business elsewhere. Not one person that works here knows what the next person is doing. They obviously do not care about their customers! Completely Disgusted
Matt Sanchez made a loyal customer out of me. Always attentive to my needs and goes above and beyond to make the experience pleasant and personalized. Keep up the awesome job and thank you!
In the market for a new car and I decided to check out Universal Hyundai! I ve heard great reviews about their customer service and had to go check it out myself. I met Mr. Pablo Zapata and he was awesome!! He and his team worked very efficiently and made our family feel like their family! I can t thank him enough for his time and patience. Looking forward to recommending all our friends to go check him out and Universal Hyundai when they are in the market to buy a vehicle!! They won t be disappointed! Thank you again for everything!!
I had a great experience with Jacob and Chris. We got there on a Saturday and we knew it was busy. So we asked the front desk admin if we could set up an appointment. Right away Jacob took our info and asked us to come back. When we got there on Sunday, the team was so attentive. They gave us as much information as possible and they made sure to answer all of our questions. They were so patient while my husband and I had to deal with the insurance and with the finances. I've honestly never felt more secure and helped than I have here.
Had a great experience at this dealership. Nick was extremely knowledgeable on the used vehicle I found on their website. He went above and beyond to make sure I was able to walk out with the car of my dreams the same day!
Techs didn't put oil cap back on causing damage to my vehicle. No resolve from shop, put cap back on, wiped my very oily car down with a dirty rag and sent me on my way.
We ve always bought our cars with Hyundai, so after having a maintenance done on my Elantra both Diannette & Justin Salazar helped us look into a SUV since we were looking into sizing up to help fit three car seats. They were both super helpful in both customer service and making sure the numbers matched our budget! We ended up with a Sante Fe that worked perfectly for us. We re super happy with the service and patience and Justin was super helpful into explaining all the new technology pertaining the car. Would definitely recommend others to coming to this dealership
Wow this place is amazing bought my first car today thanks for everything from Chris Johnson and Alexis Ramos for there help I will recommend these guys to everyone
Made the deal with Andrew here for a very nice vehicle. No issues everything went smoothly. Andrew helped me out a lot, made sure everything I asked for was taken care of. Really happy with my purchase here and if anyone sees this - Andrew is your guy! -Umar
Chris and Alex Ramos were amazing they do everything to make sure that I will be able to leave with a car that night. Thank you so much I do appreciate everything you guys both did. God bless you I love my new car
Very happy how Luis and Gillete help me buying my first Tucson. The manager Jonathan help me get the finance to the payment i was looking for. I like the zero Percent they were offering. I was able to upgrade and lower my payment.
This is my third car from Hyundai the staff is wonderful I like to point out two people Alexandra M and Jonathan W who help me buy my third car and a great discount thank you so much
Bought my first NEW CAR here, Carlos DeJesus was fantastic! Helped me picked out my car, and figure out a fair pricing! Super helpful and super nice!! 10/10!!!!
I was very happy with the customer & sales service I received by Jose Barbastefano. He was very friendly and courteous. I really like the vehicle I purchased & felt confident he was selling me a good car. Thank You
Universal Hyundai is a great dealership. I have had my car for 2 1/2 years and they have always treated me pleasant. They are always helpful whenever I call or come into the dealership. Jennifer is my Sales Technician and she is the BEST!!!!
Frankie and Jennifer were the best. I told them I wanted to get as much pre-work done before I got there, and they had me in and out very quickly. They gave me a great deal on our new car and a very fair deal on trade-in. Zero hassle, friendly people, this is what car buying should be. The best car buying experience I've had in my life.
I had a great experience buying my car here! I was helped by Frankie, David, Robins, and Rebecca, they made my whole car buying experience such an easy and stress-free and PRESSURE-FREE process! Frankie and David were the sale representatives and they were very patient, knowledgeable, and ensured I received everything I was looking for. Robins helped me with financing and he walked me through every detail, making sure I understood everything I was signing. Rebecca helped me with finding an auto insurance that best fit my needs. Overall, it was a great experience and I highly recommend buying your car from here. Ask for Frankie and David, if you want stress free car buying experience!
They make you gave a good review and checked what you put so you write what they want while you re waiting for them to see if they find a good deal. That s why I change my review you are supposed to give a good review after the service not before
My husband and I just bought Two Santa fe on the same day, Justin and Robin treated us so well and made everything very easy for us, I will definitely go back and make business again. Thanks boys...
I bought my first car today! Lucky for me, Justin Salazar was there to save the day and be such an important part of my journey. He was so professional, as was all the staff, and very kind in communicating and shedding some light to the cars we looked at. He provided an amazing service, cracking jokes with me and overall making me feel comfortable and appreciated every step of the way. Thank you again, Justin!
I ve boughten many cars in my years and this by far was the easiest and most enjoyable experience, I worked with a lovely young lady Jennifer she made the process quick and easy. I am now a proud owner of a new 2021 Hyundai Palisade thanks to Jennifer and Frankie who was wonderful as well
My experience at Universal Hyundai was wonderful! We worked with Pablo and he was AMAZING! He wasn't just looking to make a sale. He wanted to make sure we got a great vehicle for an affordable price. If you go, please ask for him. Thanks Pablo!
When to this dealership with no clue of where to start or how to buy a car on my own, and with my budget I couldn't afford a new vehicle but, then I met Dave lembke , god bless his soul he did everything alongside his supervisor,(nice clean guy in his blue suit) they made sure and explained everything to me and insisted if I even forgot or needed to ask questions call them I'm so happy with my ride I will recommend this dealership to everyone they take pride in what you can afford and how they treat you ....
Excellent experience! I saw that the Kona SEL I wanted was listed at the lowest price I'd seen after shopping around, so I sent a text asking about the OTD price. I got a response very quickly with the total cost.
The OTD was the best offer I'd gotten. Called up and confirmed everything was squared away on the price and went in a few days later and bought the car. My sales rep Jacob did a fantastic job. He made the buying process super easy and did everything in his power to get me the rebates I qualified for. When I was signing the papers, I was obviously offered supplemental insurance/addons, but when I said what I didn't need, there was no pushiness. I felt like they were working with me and what I needed/wanted. Good vibes all around. Drove off in my first new car at a great price without any hassle!
We purchased multiple cars from alexandra, she is great with how she gives you the information straightforward. I will definitely be back to get my next car.
Eric was an Amazing salesman, he was well educated on every car i was interested in. I will definitely be coming back. Thank you for my dream car the Sonata!
Rey Matos and Universal Hyundai were fantastic when helping me buy a new car. I couldn t have asked for a better experience. Excellent communication and service!
The customer service has gotten so much worse now than when I first bought my car here in 2017. I used to love this dealership. I wish they would do better staff training. They give free oil change if you give a five star review . Don t be miss led.
Thank you Miguel... amazing services!!!! Your knowledge, patience, passion is amazing!!! I really appreciated everything you did. I will recommend Miguel to everyone!
Luis Narvaez at the Universal Hyundai location is an absolute pleasure to work with if you're interested in purchasing a new vehicle. He is personable, knowledgeable, and provides premier customer service. He made car buying easy, fun, and an overall wonderful experience. It was a no -brainer to buy our third vehicle in the family from him and I would recommend him to anyone.
The sales department is knowledgeable and not pushy. The service department is awesome too. I've purchased 3 cars here and have had no problems at all.
Im in love with my Hyundai Tucson, thank you so much Michael Hernandez. He was very professional and knowledgeable. He was attentive and had an amazing attitude. I've been recommending him to everyone I know in need of a vehicle.
Michael did a awesome job with my parents today. They were by themselves to just get info about a car, and ended up getting it that same day. He was so thoughtful with my parents and helped them to pick the best car for them at an excellent price.
I had a wonderful experience at Universal Hyundai! Everyone was friendly and Pablo Zapata went above and beyond with his service, I would definitely come back to him if in need of another vehicle. Thank you!!
EASY is the right word to express how my experience with Frankie at Universal Hyundai was, He made mario show me all features during a smooth test drive and i realized the Tucson is the car i need.
We had a great experience purchasing a new Sonata with Dave Lembke. He was incredibly thorough, genuine, and attentive. When a need for a new vehicle arises in the future, we will definitely be back to give Universal Hyundai and Dave our business.
Thoroughly enjoyed my experience there. If you re looking for a car definitely check them out. I would recommend you ask for Pablo, he was very patient and willing to work with us.
I went to Universal Hyundai to trade in my old 2008 Elantra, Nick helped me throughout the whole buying process. Made it very easy and smooth for my wife and I. My wife and I are very much happy with our new 2020 Hyundai Elantra.
Hi I wanted to let the people know that this was the best dealership I ve ever been in my entire life NO CAP. I walked in and Chris helped me out with exactly what I asked for without any pressure of buying anything else. I told him what I wanted more or less and found me my SUV for me and my family. Also the SALES MANAGER Alex helped me out as well working with what I had going on financially. I really appreciate how they all helped me and looking at no other dealership after this one would be my first choice if I had to buy another car. I forgot to mention Hector did a great job as well in explaining my options when I signed my life away Thanks all and blessings to this dealership.
TAKE YOUR BUSINESS ELSEWHERE! Horrible doesn t even begin to describe my experience with this dealership. A few weeks ago my break light went on and I was under the impression that I needed new break pads. I was told by my service provider Rhoda, who I ve worked with before in the past without any issues that it was the brake master cylinder and the brake booster. Rhoda quoted me 1,127.00. I waited for the parts to come in about a week later. I arrived at 7:00 am and asked if the quote which was also emailed to me was an out the door price and would still be honored. I was told yes. My car was completed at 8:30 am. When I received the bill it was for the amount of $1,740. $515.00 was for labor. I immediately verbalized my frustration as my quote was not honored. Rhoda lowered it to $1536 and stated that s the best she could do. I asked to speak with a manager and was met with one of the high school receptionists, with an attitude, who thought she was a higher up and was told they didn t have a manager or supervisor on duty. I called corporate and spoke to them for roughly an hour. They gave me the run around as expected and were a nightmare.They stated they couldn t assist for 5-7 business days and that I should just pay the bill to get it off the lot. I then went inside and asked to speak with a manager once more and was told they didn t have one. I turned my head and saw the parts manager sitting in his office. I asked to speak with him, told him the situation and even showed him the quote. While doing so, all 4 receptionists and 2 employees from the parts department were looking on. After 20 minutes he lowered the bill to 1178.00. I told him that wasn t the price I was quoted and they should honor it. After another 20 minutes he came back with the correct quote. I left at 11:30 am. I spent more time getting the quote honored than they did working on my car. On my way out the door, hidden behind a large sign was a phone number to text the manager for any inconvenience . I now know why the employees hid that number. I will never return to this location and I advise anyone who reads this review to reconsider giving this location the time of day. They do not care about customer satisfaction and are run worse than a circus. It s not worth your time or money. If I could give them 0 stars I would.
Came in for a simple oil change and walked out with a 2019 Sonata. Fabio and Frank were amazing! I got it for lower than I expected and it s beautiful, clean, safe and by my terms! They assisted from start to finish with different options and got me exactly what I wanted and needed. Thank you guys, I appreciate it more than you know.
Alex was a great salesmen. Not pushy at all and found exactly what we were looking for. Made things quick and painless. This would have been 5 stars but after leaving with my new 2020 Nissan Pathfinder, I discovered the vehicle was bone dry and had to race to a gas station. A full tank would have been nice, but even any gas would have been great!
I give it 2 stars because the people were at least pleasant to deal with. However...
I called ahead of time to make sure the car I wanted to drive was available. I have a 1 hour drive to get to the dealership. I gave them the actual stock number of the vehicle I wanted to see. They assured me it was there and available so we set an appt (a little more than an hour later) for me to come in.
I get to the dealership and, as I'm sure you guessed, the car isn't there. Apparently, it sold on Saturday. But, then they lied to me and told me the guy I talked too didn't realize the car didn't come in a manual transmission. I gave the guy the actual stock number, so the transmission didn't matter.
I'm a little upset, having drove an hour over there. They're sympathetic and understanding. One of the guys goes to get a manager and the manager says. Let us work our "BEST out-the-door price" and we can either get you the car you want or when one comes in, we'll honor the price quote. Reluctantly, I agree. 15 minutes go by and nothing. Finally 30 minutes later the salesman comes out with a piece of paper with the offer on it. That "BEST out-the-door price" was MSRP + a bunch of fees.
Get the heck out of here. Do yourself a favor and go somewhere else. I know one thing, I WON'T BE GOING BACK!
Recently purchased a new Sonata. The experience was great. I would recommend this dealership to anybody whos looking for a new car there very professional and very friendly compared to other experiences I ve had. Thank you again Yadriel
GILLETTE WAS THE BEST. i was amazed on how great his product knowledge was! what a refreshing experience, no pressure, it was a great car buying experience!
I went to Universal Hyundai to see my options on buying out my lease, upon arriving I was greeted by Nick, he explained to me what my options were on buying my lease but also highly encouraged me to consider a brand new 2020 Tucson. After Nick showed my wife and I, we fell in love with it. We decided the best option was to just purchase a new vehicle. Thanks Nick!
Went to Universal Hyundai Orlando on Saturday 2/1/2020, with no intention on walking out with a Hyundai. I was introduced to Nicolas Gomez who offered amazing customer service and support, working with me to determine what i need and want in a vehicle. Nicolas went above and beyond for me providing excellent customer service and has my recommendation for others to go and see him. I walked out of there with a new car that im 100% satisfied with and its all thanks to the support and determination of Nicolas to help get me there. If your in the area and looking for a great Sales consultant, check him out.
Had a wonderful experience today when I purchased my dream car "Genesis G70". My sales rep Darrin Diaz worked hard today getting me a really good deal. I highly recommend Darrin and the dealership Universal Hyundai.
I recently just bought a Kona at the Universal Hyundai store, the salesman Matt was very kind and showed me two different cars that I was interested in looking at that day. He quickly and efficiently explained to me the different aspects of the two cars, also showing me how to properly use all the technology that was in the car so I wouldn't have any trouble understanding. He was very helpful and provided his insight on the cars to help me find the car that was right for me.
Dave L. was very courteous and knowledgeable about the vehicles. He helped me get a great deal and I would certainly recommend him as your next salesman!
We are very happy with our new purchase and the sales person David M was outstanding. He try his best for bring the best experience in but a car in universal hyunday. Thank you good job
Today we got a great deal for a Jeep Cherokee. My husband and I are feeling great about the monthly payment, Nicolas G. was an outstanding sales man and made sure we went home with our new vehicle regardless of all that was going against us. Frankie was also extremely helpful with the down-payment which was limited in our part. You all make a great team and we will tell our family and friends about our new vehicle and how Nicolas made it happen! Thanks for all you do!!!
I visited the Hyundai dealership on 8/16/2020. I am currently in college and working full time, and have been looking into getting my own car. I ve always loved the Hyundai Sonata, but I didn t think it would be possible to get it with my credit being so new. Chris J. was helping me through the entire process, alongside my mom. Not only was he not pressuring in any manner while looking at different models, he was also very energetic in providing all possible information there was about each separate vehicle. He would also check up on us frequently throughout the entire process to make sure we were doing okay. Chris helped make what I thought was impossible, possible. He worked hard to ensure I left feeling comfortable with the payments for my car, showing me all possibilities to make it that much easier in the long run. I expected to leave on Sunday empty handed, but I ended up leaving with my dream car! I couldn t have been a part of a more seamless process considering car buying takes numerous hours. It did not take as long as I was expecting, and the hours went by quickly. I still can t believe I was able to buy my first car, and I give all thanks to Chris and his team at Hyundai. Thank you!!
I just want to say that CARLOS DeJESUS was hands down THE BEST sales man we've ever had in years of car shopping!!
Carlos was very knowledgeable (he definitely knows his cars) and what we loved the most about him was- he talked to us as in a friendly respectful manner which made car shopping less stressful and made him immediately gain our trust.
Mr. Carlos de Jesus, thank you for our new beautiful Genesis and thank you for not being a pushy sales man. We really appreciate you!
We'll buy again from you when we're ready for our next one. Thanks Universal Hyundai!!
Horrible customer service. Purchased an Elantra last year and whenever I needed help obtaining records and information, I would be placed on hold for over an hour only for someone to hang up on me or get redirected back to reception. This has been happening all year. Only way I ever get proper help is in person while doing maintenance, otherwise I'm forced to drive 45 minutes just to get a few questions answered.
Sales Consultant, Matt Sanchez went above and beyond my expectations. I am not a fan of Dealerships, but he made my experience worth every second of my time and allowed for a new outlook. Matt was extremely knowledgeable, professional, and definitely skilled at his trade. I highly recommend him for any of your buying needs. Amazing sales consultant; will work to get you the best deal!
Andrew: great seller very patient and his manager is great also, they try to find a solution for you. You just let them know what your needs are and what you can pay and they will get it for you
Excellent service and attention, our experience with Kesia Rivera was pleasant, she got a good deal for us with a Hunday Elantra limited 2020. Thanks Kesia!!!
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