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I recently engaged with a company that specializes...

I recently engaged with a company that specializes in industrial automation services. While they possess good technical expertise, I found their communication to be somewhat lacking. It took longer than expected to receive a response to my inquiries and there were a few instances where I felt the need to follow up multiple times. Additionally, their website could benefit from more detailed information about their services and a clearer layout. However, when it came to the actual delivery of the automation system, they did a satisfactory job. Overall, I would rate my experience as average – there were some areas for improvement, particularly in customer service and website user experience, but the end result met expectations.