As an average customer, I recently had the opportu...
As an average customer, I recently had the opportunity to engage with an international consulting firm specializing in construction solutions. The company's website, bell-wright.com, provides a comprehensive overview of their services, boasting extensive experience in fire protection and façade engineering. However, while browsing further, I found the website lacking user-friendly navigation, making it slightly difficult to find detailed information on certain services.
In terms of customer service, the response time to my inquiries was adequate, but their representatives lacked the warm and personable approach one would hope for. The expertise of the consultants was evident, as they provided satisfactory solutions to my construction-related queries.
In conclusion, the company's website offers a decent overview of services, while the customer service could benefit from improvement in terms of approachability. Nonetheless, their expertise in fire protection and façade engineering is commendable.