5 tháng trước
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I recently purchased a fire pump from this company and overall, I had an average experience. The website was easy to navigate with all the necessary information provided. However, there were a few hiccups throughout the process. It took longer than expected for my order to be processed and shipped, resulting in a delay in receiving the product. Additionally, the customer service was not very responsive. I had to follow up multiple times before receiving a satisfactory response. On a positive note, the quality of the fire pump itself is decent and meets my expectations. Despite the shortcomings, I appreciate that they were able to resolve my issues eventually. If they improve their communication and speed up their processing time, their service would be much better. Overall, an average experience. 👍