actually: no response to emails, no response to letters .. even sent by registered mail .... impossible to have someone on the phone ... is there someone at CARSAT South East? ???? Where is the public service ...... ???? outrageous !!
This service cannot be reached even on the recommended hours. My complete file has been sent and when I log into my account I am told that there are no requests in progress. How do we get information and especially to receive a retirement due to us? unacceptable
Home that is cruelly lacking in confidentiality: the first screen is 1 meter away from the queue (it is turned towards this file) and the future retiree remains standing during the interview. reception in a sitting position eventually, and your clientele is not always very young (ex: reversions). By cons, people who have made an appointment are received in a closed box.The quality of service is to improve.Thank you
it's been 5 months since I waited the arrierage of the month of August date of the death of my husband because I did not touch anything I was told that we took care of it for nothing anymore. we do not care about us
hello, taking into account that nothing is perfect and given the number of people occupied by Carsat, and of course everything is simpler by email, I can only encourage them to continue, reactivity, details, I am very cordially satisfied.
here is six months that my uncle did not receive his pension he tried to reach carsat but still impossible he replied 3 times to a letter from carsat but so far nothing at all. I need help it's urgent
Hello,
I would particularly like to warmly thank Mrs. Sandra Mallet (Carsat Nice) as well as Mr. Benjamin LAVIE (Carsat Marseille) for the great professionalism they showed during the study of my retirement file, in addition to a benevolent reactivity, a lot of listening , availability, attention, real diligence, proven competence, to demystify together the complexity of an activity over which we do not necessarily have control. Really .... CONGRATULATIONS !.
It is also necessary to know how to thank the People who have really taken the trouble with Altruism with regard to our pension rights.
With my most sincere and sincere thanks
Hello
1: Part of retirement reversion forgotten since 1987 reported in August 2019 with original documents sent in support to LA CARSAT for proof. Without return !!!
2: 4 June 2020: After waiting for several months, CARSAT just says that it has corrected the career statement and not the reversionary pension which has remained the same, so still wait 3 to 4 months and 10 days, while it is is their fault!
3: October 16, 2020 despite my numerous reminders by phone, the 3 to 4 months and 10 days of waiting have passed and still nothing!
IN TOTAL, I've been waiting for over 1 year!
Each advisor has the role of reporting the problem and nothing gets done!
IT'S A SHAME !
I contacted them again through my personal space, as recommended below and here is their answer !!!
Our answer :
The 22/10/2020 at 14:02
Hello Madam ,
The revision of your reversion is being processed.
You will receive the final retirement notification when the review is complete.
Regards,
Pension insurance.
Continuation: 24/11/2020
Despite my numerous reminders through my personal CARSAT space, there is still nothing on the horizon! I'm still waiting ! It's a shame !!!
Continuation: 04/12/2020
After a new complaint to know where the case has been since June 2020, here is the response from CARSAT which is still IDENTICAL!
We turn in a loop !!!
Response from CARSAT:
The 04/12/2020 at 14:08
Hello,
Your file was actually registered on June 4, 2020. We therefore understand your dissatisfaction with the processing times.
We have just contacted the advisor in charge of your file so that an answer can be provided to you as soon as possible.
We will get back to you shortly.
Regards,
Pension insurance
Carsat South East
I tried to contact the Sud Est carsat at 3960 needing a certificate of my monthly installments in order to join it to a renewal request Cmu - fault of not being able to access my customer area (impossible to recover a new word no longer having the same email) -
From the beginning of February I call the 396O in more than 1 month a hundred calls is force is to note that the number invariably ends QUE on an answering machine -
A trip to the office in vain - Sending several mails from mid-February - mail - Certainly I am aware that the time is very long and I received a certificate early April - but if I could get someone one on the phone would have been faster anyway
However my Cmu ending March 31, 2019 so I sent my file on March 8 stating that failing to obtain 1 attestation of the carsat I attached 1 photocopy of my bank statements January and December 2018 (150 / month) )
At the moment there also I have no possibility to contact the CMU service to find out what is happening and can possibly move me urgently on insurance because I already had to postpone an appointment to the Necker Hospital in Paris following me - just as I can not do the necessary analyzes.
All this because the south caravans is directing us voluntarily on a number that is obviously connected to the length of days on an answering machine - which is a poor way to get rid of members, just like when you go there. in an office to meet in front of a sign that says: No home: call 3960.
What irony not to say contempt for members
As an example we tried to call the 3960 by giving the number of several other departments that the 06 or the 13 and there we had each time a interlocutor who tells us of course that she can not do anything, but there at least they respect the adherents
Dice me
Hello,
My mother did not receive my pension 3 months ago why
Impossible to have an adviser on the phone, impossible to make an appointment by internet, no email address to send a message and they naturally do not receive without an appointment. How to do ???
Very dissatisfied (and I remain polite). The only time I was able to speak with an advisor was when I went to the Marseille fair where the person was very pleasant and competent. Here I am stuck in the production of my file for the rectorate.
hello, I came to the carsat on JUNE 29, 2020 morning, mr yannick received me very well and called me as planned, and informed me that unfortunately I could not benefit from a departure at 55 years old. and that he will go m 'send the documents for a possible early retirement (which I still have not received) indeed being rqth since 2005, I have trouble understanding the table for an early departure I have 128 quarters in total in 2019 of work and more than 109 paid (born in 1966) and rqth since 2005 (ss 1660899352604) cordially mr benamar
Quick and efficient response on the CARSAT website. But still no news from the retirement advisor who had to contact me for the management of my retirement file sent in RAR for more than 2 months.
G called this morning ... no waiting on the phone.
The person that g had it very bad.
Very competent
Very satisfied with the speed of the responses. Waiting for mail but well done to the service for this follow-up.
Happy New Year.
Frankly I warmly welcome the warm welcome of the staff precisely to the lady who knew how to guide me regarding my request while remaining smiling and patient, call today at 2:39 pm.
the exchanges work well, the answers are clear. Thank you Best regards
An efficient staff both at the reception desk and in the office. We left with all the information we had come for the retirement application. We were lucky not to wait too long, the heat can be. Thank you to the people who received us from their professionalism.
High availability of agents, responsiveness of the platform. A plus for us would be in the case of sending simple mail without acknowledgment of receipt to have confirmation of receipt.
No way to have an appointment by phone or with an advisor. to
ut now goes through the pension insurance site while orally the problems would be resolved in no time. LaCovid ab on dos !!!
for 8 months we are waiting for a response to two letters sent in AR..no response ... thank you politeness ... even if they are overwhelmed 8 months it's not bad ..... thank you for people who continue to be precarious ..... thank you FRANCE ..... thank you CARSAT SUDEST
Quick and precise answers and appreciable cordiality.
Hello
On 2/17/21 between 12:30 p.m. and 12:45 p.m., a Carsat Sud-Est telephone advisor, who was very unpleasant from the start, categorically refused me an appointment at your premises by repeating questions over and over on the reason for my request to block it. , with "No, what for?" despite my answers, (outside the normal preliminary identity questionnaire). Shocked after 10 minutes, while I told him to inquire about the merits of my request acting on the advice of an official of Carsat had previously, he finally deigned to plan a date for only a telephone meeting, at 11 a.m. sharp. , this day March 10, that is to say a wait of 21 days, whereas my request is urgent.
However, after all this waiting, the day is over, and the telephone meeting did not take place because no one from CARSAT called me like this telephone advisor led me to believe.
I conclude that this gentleman, who did not want to disclose his identity, but recognizable by his strong Maghrebian accent, refused me outright access to my rights and made fun of me with this fake phone call. because in addition to having waited all day, I especially wasted 3 weeks waiting for this RV for nothing.
I read under various opinions, your answer "We want respect to remain within our exchanges, towards our agents and their public service mission." I can assure you that the trend is now reversed and that there is indeed a lack of respect towards the user, especially when one is part of the fairer sex, and that it would be good to do circulate memos to this effect and a few surprise telephone checks with some of your male recruitments, to verify their veracity and so that we women do not arrive at NON-RIGHTS or be flouted (as at RATP , among others). In addition, I hope that a replay of my conversation on 2/17 will be possible.
Very cordially received very good listening very well informed
thank you very much for responding to my problem. (aspa request) so you satisfy me
with your answer I obviously wait, that my problem will be solved. so once again thank you.
accuracy of response, speed, courtesy ... everything is there!
No response since December by message and impossible to reach you by phone! Thank you
My mother's pension was frozen for 5 years, and you say that the marriage is not recognized, even if we have provided all the evidence from the local authorities. It's racist, is it because we are Arabs and Muslims, my father worked in France since 1964 until his retirement, I want an answer.
Very satisfied with the efficiency of the service; people available and very pleasant. They do not leave you in the galley. The main thing is to explain your problem well. For me it was very satisfying. THANK YOU
From early summer the estimate for a departure in 2021 does not work nor any call for an appointment is successful ... what should be done ???
Answer to my questions rather fast and corresponding to my expectations.
Pitiful service, ashamed, wait a long time, never succeed in reaching the right person. Sometimes at 11:45 the person is already on lunch break, or we are told that we will pass someone, we wait and then hang up ..
Retired since December 1st everything went very well I asked for the aspa in February I was told that my complete file after sending several messages I was told that a document was missing that I sent I asked this month when I will touch the aspa I was told it takes a while I will end up with 300 per month since I have more aah is all that normal
Thank you very much for this service on Facebook, really I did not think that I would like to welcome this and give me all the information I wanted, I am very satisfied and thank you very much for another time.
Good evening I would like the Carsat Sud health insurance mail is cordially
yes really a nice case in addition to the helpers and congratulations I wish you a good continuation thank you
Although the formalities are long, the exchanges and the answers to the questions by email are very fast and very satisfactory.
Hello,
Unreachable on the phone after several days of calling, it's really the horror. This is serious because people only have their retirement to live on.
If these people who work in these services encountered this kind of problem when paying their salary and their employer did not respond to them, they would be more understanding and empathetic !!!
When I finally got someone from the payment service, she let me wait for 45 minutes without telling me anything or even waiting and then she hung up on me. But there are really incompetents in these services! Perhaps they should be trained.
To check the accuracy of what I said, I advise you to go listen to the recording of our conversation of 04/20/2021 at 9:19 a.m. with the payment service.
Regards,
Total satisfaction: Neat, efficient, fast and reliable work
A week that I dial 3940 impossible to have them
Between 40 minutes and 1 hour per day for file follow-up. One month that I sent an email with the requested part and one month to tell me that it is not good and impossible to send it back through the site interface and no one does not respond
Very satisfied, good responsiveness, and quick answers to my requests.
I can only thank the staff who responded favorably to my requests patiently, smile (on the phone) everything was explained to me in the details and some tips that allowed me to do my best. I thank their kindness even if I had to wait a little on the phone with a surcharge number ...
Hello, I don't have an account in your website, please can you help me, I'm in Algeria, my neighbor's father worked in Marseille precisely in Faldaw since 1955 and he believes that 'he assured you.
Now we want to check if he has a cehz you insurance number or no.
We also have other information from him.
A disaster this service I posted 3 letters for my certificate of life since February 9 no news !!!! My payments have been removed from my retirement for 3 months. I do not know what to do ???
I have already sent files that I have already sent, impossible to have a person on the phone, for the reception for me it's a zero.
When your case is specific (in this case the establishment of a file for pension rights for work done abroad) the site does not provide a satisfactory answer, it is only in moving to a carsat center and having the chance to find the right person, that the problem can be solved; once done, the system works satisfactorily.
People are very responsive to the questions asked ;-)
Real watertight fortresses, impossible to do anything over the internet, I just want my last 3 payments in the last week that I've been trying, if the calls are all busy, or they hang up on you.
How to fix this problem.
I see responses from the employees of the carsat south-east its makes me want to vomit, that lies unable to tell you the truth, there is nothing that works, or they purposely do not want to answer retirees , and the future.
For 1 week I have been trying to get my last 3 payment advices, impossible by internet, the phone is not even worth talking about.
I need an assistant from the carsat southeast since July 1, 2019 to date.
So either you change jobs or let the professionals do their jobs.
I thank you you respond quickly to all my questions. Sincerely M DOMMERGUE
impossible to have contact with an advisor, email messages unrelated to the request; site constantly unavailable and according to the last message, it seems that I am satisfied with the response that I am still waiting for !! you are laughing at us; I wish you ran into the same issues when it is your turn and you will see
VERY GOOD CONTACT WITH CARSAT ADVISORS VERY SATISFIED
Not possible to put a single star !!! I do not understand how old people do to get away with such a shabby service! By cons to charge users by phone, they know very well!
Personal listen, quick exchange, courteous, for short very professional, a thousand thanks
Very good quality of service very responsive and precise anticipates future problems and advice offers a really good follow-up
Impossible to contact whoever it is a catastrophe !!!!
I too can not process my request by phone or internet
Hello, I've been trying to solve a simple file problem for several months, but impossible to have anyone on the phone. paying! Exchanges by email on the carsat site are unsuccessful and the site regularly bug. It is impossible to make an appointment! I asked by email to receive my file by mail three weeks ago, I receive an email telling me that it was done, but I still haven't received anything! I would have liked to move around having someone opposite and not an impersonal site that bug and I think my problem would be solved in a few seconds. Thank you
cordially
hello I PARTICULARLY WOULD LIKE TO CONGRATULATE ONE OF YOUR EMPLOYEES REALLY WAS CONSTANTLY AT MY LISTENING M HAS ABSOLUTELY HELPED TO UNDERSTAND WHAT I REALLY REALLY NEED TO UNDERSTAND. I AM AN ABSOLUTELY SINCERE AND HONEST PERSON. THIS LADY OR YOUNG LADY IS CALLED "MARGOT" so I want by this message that we send her the message because she deserves it a lot.
EXCELLENT WORK IN POLISH LISTENING WITHOUT STRESSING US REALLY HELPS US. THANKS TO "" "" "MARGOT" "" ""
I have been asking for more than a year to regularize my CSG rate, in fact the highest rate of levy is applied to me instead of the intermediate rate. I had to provide photocopies of my tax notices several times because they got lost from one service to another.
And always the same haunting answer: "your file will be studied soon"
Lamentable management!
Expatriate in Thailand for 10 years, every 6 months, I send a certificate of life. The last one, sent in early December, was deemed inadmissible. My pension was therefore blocked immediately. I received the blocking letter a month and a half later ... (from France the usual time to receive all my letters is 8 days.)
So I had 2 life certificates drawn up by the French Consul in Bangkok and mailed them on March 16, 1 addressed to Marseille the other to the center dedicated to this control service. CARSAT received them every 2 on March 24.
To date, May 5, still no payment, so I miraculously succeeded and after a very long telephone waiting period, in having someone from CARSAT who confirms to me that I have received my documents but informs me that they have also makes a request for control at the town hall of my Province located in the depths of Thailand, (request formulated in Thai I imagine! ... Town hall which of course does not know me at all since I am French / expatriate and known only to immigration services) which means that CARSAT questions a document established by the Consul of France !!! What more ?
Faced with my nascent nervousness, my interlocutor then directs me to another person who did some research to finally tell me that everything was OK and that she was doing what was necessary for my 3 months of late payment to be regularized ... I have a doubt!
In short, total shame for an administration stuck in its administrative cogs from another time.
May 24, 2017
I follow up on my 1st message ... following my sending of a certificate of life signed by the French consul in Bangkok and received by your services on March 24, my 3 months of late pension were finally regularized on May 15 or 52 days after receipt of the regularization document !!! ... a shame !!!
But it is not finished so far, and we hit rock bottom !!!
Yesterday, a French expatriate living 30km from my home brought me a document from your services, addressed to the town hall (it does not exist!) Of Sisaket (provincial town on which my address depends) and asking for a certificate of death concerning me, BEING PRESUMED DEAD by the CARSAT !!!
Of course this letter written in French was not understood and distributed in the first known French of the local Thai post office ... here we speak Thai or English ... rarely French.
Contacting the civil status services of a foreign country to find out the fate of a French expatriate is an aberration, the qualified service is the French Embassy or the country's immigration ...
So, by opening the mail, this French expatriate was able to locate me and bring me the mail ... I am sure that I have proof of all my statements, all mails and addressed to CARSAT being made by tracked mail.
I cannot understand and admit such amateurism in the proceedings, such contempt for the member, disrespect for CARSAT oozes at all levels.
I dare to hope that my pensions having been regularized on May 15, I am finally well considered as alive by the CARSAT.
Voila, so given the registration deadlines I will now send my certificate of life in October.
Send a registered letter with acknowledgment of receipt within 2 months and no response is inioble
Bad welcome and especially on the phone not reachable long wait in the morning and his cut
since 13h39 i'm waiting ... just scandalous!
I wait for a mail left supposedly on 08.08
still nothing ... no arch no I will have to look for this print with brignoles
we are the 29.08, my trip to brignoles cost me money, time ... for nothing
the person in charge of my file was on vacation and it is impossible for me to get just an acknowledgment of receipt of a letter, it s really fucked up!
My grandfather died in 2009 and we sent the death certificate on time
But when we wanted to withdraw his pension, the bank asked us for the updating certificate issued by the Pension Fund in foreign currency.
We have sent the pension fund several times but to no avail
The update certificate has not yet been sent
It's 5 times that I call, responder online, makes me wait and hang up! And of course it is overtaxed really abused, the French administration zero pointed
For the right reason I asked for help with a move j, wait for an answer from them since my daughter is sick and we would like to bring this closer together to give her a hand and accompany our granddaughter to school since my daughter is very tired after a serious illness at the age of 20.
extremely fast response
I am very satisfied
thank you
Instead of incriminating the employees of Carsat, you only have to attack your deputies who each year vote to cut budgets and therefore the number of staff. In 10 years the staff of the social security system has dropped by 25%, so you did not come to complain about the processing times.
In addition the legislator makes only laws with a multitude of exceptions, therefore impossible to computerize the files.
Do not come to complain when you have just elected a president who wants to further reduce the workforce.
very good experience, I advise the retirement application online
Hello, thank you for responding on time and favorably to the request (from my father).
Good continuation .
Despite major IT concerns independent agents who do their best to meet expectations, responsive platform and good communication.
My uncle filed his application in 2015 ...
As of May 2019 still nothing .... he waits for his ASPA, and lives with 219 euros per month!
They take more than 6 months to process a document .... and each c rebelotte .... we need if we have not received it! It is really unworkable to leave elderly people in such precarious situations ...
A question??
Can we go directly to the office of CARSAT in Marseille ... is there a physical home?
Fortunately there is this space which gives me hope for several months that I await my payment. Thanks to the whole team.
I have a question, my father worked in France, in 2011, my father died, my mother wants pension for my dad .my mother always write for CARSAT Southeast Marseille. And do not take an answer I do not know what I can.
It is a caricature there are so many complaints They are champions of France and the new director not so new Vincent Verlhac do the utmost to keep the title. Some cases are difficult and complex but a large number fall under the simple common sense and the efficiency i don't even talk about politeness
can't reach someone on the phone,
well done officials
Checkout unreachable by phone or via es Online.
I wish to have information on a file filed since 2018, with a status file received on January 9th.
I called a dozen times, and after 25-30 minutes of att Online, I am told to try again later and this on each call.
Via the staff Personal, no answer to my requests. The last answer I got after 2 months of reaching is the following (the fucking mouth)
Despite our efforts and our mobilization, we encounter difficulties to respond to the many requests that we receive through our site. We sincerely apologize for the inconvenience and inconvenience caused. We hope to have answered your questions and questions through our call center teams, reachable at 3960 from Monday to Friday between 8:00 am and 17h00 without interruption (price of a local call).
My father received 303 in retirement this month of June instead of 981 I don't know why it's 650 euro less I c is not for his no opinion from the withdrawal fund
* After waiting 17 months for the processing of a quarterly buy-back request, I should have had a basic retirement notification for two months now, and still nothing !! ... no response to messages posted on the CARSAT site ...
Communication almost impossible, but with a surcharged number that hangs up on you after a (long) time, advisor unreachable in person ............... It's Carsat, and c 'is in France, of course.
The answers provided by the fund are adequate. She does her best to give comments to the questions asked which suddenly do not remain in pain. Global estimates must be able to be as reactive.
impossible to have them on the phone even at opening time.
you really don't have to be in a hurry
Deplorable, errors every year on the management and payment of your retirement, more payments and without any contact with the insured, leaving him in precariousness without any consideration. They recognize their mistakes over the phone without reacting to get you out of the m ... e. you will be regularized within 15 days, the fault is unlucky and it takes a Carsat South East.
No one, no, I submitted a file to update my career in January, I am still waiting while I am retired since June 2019 and without payment.
Advisors never answer questions specifically. A blow it misses a blow it misses the original c is a honteai filed a regulatory file in January 2019
After 11 months of trouble with your service in November 2019 you say that is closed. 10 days you tell me we forgot the military period you reopened the file. I present myself in nice they give me a proposition and I notice that it is missing 1974 and hop it is gone again
7 months that I made my request for retirement work because I always touch
It's no longer imcompetence it borders on the ridiculous but good as you public service you are paid anyway and more with our money
There is no need to be in a hurry ... I am still waiting for a supporting document ... notification of old-age pension from the basic scheme copy of long career certificate ... sorry
The communication service via the WEB or by telephone from abroad has deteriorated since 2013 until now. Customer advisers are always unreachable. Responses to requests made on the web can reach 2 months and while in 2013 the response did not exceed 4 days. Most of the time the answer has become vague and irrelevant.
Carsat sud est no longer accepts attachments sent by professional email or FAX despite the fact that both are legal.
Heavy bureaucracy; the processing of a request or the unblocking of a problem exceeds 1 month and the officials of carsat do not take into consideration the social cases.
In short, they are my constructive critics in the hope of improving their services.
My father has been waiting for his retirement since 2012 !!!
Still nothing in December 2017 !!!
It is said to be missing paper from paper !!
Or they received nothing
Or the deadlines are exceeded
The pompom in all this !!! He does not live in France supposedly !!!
It s really fucked up in people's mouths!
I understand that there are some that they are exhausted !!!
My father is French, born and has lived in France for 66 years !! But it's just a draft!
Are there still competent people ???
carsat-sudest.fr