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To help realize the potential of e-Governance, Kerala IT touches ordinary citizens with information, digital inclusion, and e-Governance systems and services. Information delivery takes place through knowledge dissemination centres, called “Akshaya Centres”, which are spread across the state and lie within easy reach of every household. The State Data Centres (SDCs), which form part of the core digital infrastructure, deliver e-Governance services. All SDCs are connected to the Kerala State Wide Area Network (KSWAN), the Network backbone that connects three Network Operating Centres (NOCs), 14 District Head Quarters, 152 Block Head Quarters, and 63 Mini Points of Presence (POPs). To support information delivery and interaction, the Citizens’ Call Centre functions as a single-window facility for providing assistance across government departments, organizations, projects, etc.