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Louise Findlay

8 tháng trước

I recently had an experience with a hospitality ma...

I recently had an experience with a hospitality management company with a focus on providing good customer service. The overall service was satisfactory. The team members were professional and courteous, and the communication was clear. However, I did encounter some issues with the booking process and had to follow up multiple times to get them resolved. The company's website was user-friendly and contained helpful information, which made my browsing experience enjoyable. Nevertheless, I believe there is room for improvement in terms of responsiveness and efficiency in handling customer inquiries. Despite the average experience, I can acknowledge the company's efforts to maintain a high standard of hospitality services.

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